Introduction
Give your field teams a 360° view—before they park the car.
Dealer and partner visits shouldn’t start with “Catch me up.” The Field Contact Tool puts case history, knowledge, and next-best actions directly into your rep’s pocket - so every on-site minute moves the needle.
The problem we keep seeing?
Distributed networks (dealers, service centres, franchise partners) still rely on scattered inboxes and phone trees. That creates familiar pain:
- Dealers don’t know who to contact; requests bounce around.
- Field reps arrive blind - no quick view of open issues or history.
- Back office and field work in different tools, so context gets lost.
- Leaders lack a single source of truth for trends, sentiment, and SLAs.
The result: longer resolution times, higher cost-to-serve, and inconsistent CX.
What is Field Contact Tool is?
An application for field and dealer operations - built on an enterprise service platform - that consolidates:
- Instant 360° context (open & historic cases, assets, entitlements, key contacts).
- Smart intake & routing (raise/update cases with guided forms that reach the right team first time).
- Contextual knowledge (KB and checklists at the point of service).
- Evidence capture (notes, photos, signatures) tied to the case.
- Real-time collaboration (loop in expert groups without leaving the app).
- Dashboards & sentiment (see volume, themes, satisfaction, and cycle times live).
Proof (anonymised)
- ≈45 % fewer emails after retiring legacy inboxes and moving to a single digital intake.
- Adoption at scale: hundreds of specialists across dozens of teams collaborating in one hub.
- Dealer satisfaction up; executives prep visits with a true 360° view in seconds.
Business outcomes you can expect
- Faster time to resolution because requests land with the right group first time.
- Higher first-time fix via contextual knowledge and checklists.
- Lower email/phone noise by closing back-door channels.
- Cleaner data for compliance, analytics, and continual improvement.
- Happier dealers & partners—conversations start at solution, not discovery.
Why teams adopt it
- Zero surprises on site: reps review open issues before they arrive.
- One door, one language: dealers and field speak through a single hub.
- Less friction: guided forms beat free-text emails every time.
- Visible wins: leaders see the trend lines move in real time.
Implementation approach
Discover (Weeks 1–2)
Map your top 5 field journeys; define routing rules, roles, KPIs, and required data.
Build (Weeks 3–5)
Configure workspace, and knowledge; integrate systems, prepare applications.
Pilot (Weeks 6–7)
Run with a champion group; fix friction fast (form steps, missing KB, routing).
Launch (Weeks 8–10)
Close legacy channels (old inboxes/forms), publish a simple scorecard, and start a monthly improvement cadence.
Is this just for automotive?
No. Any distributed network - dealers, franchisees, service centres, field service organisations—benefits from the same pattern: single intake, mobile context, guided action, shared data.
What you get with RYNEX
- A battle-tested blueprint for field & dealer support.
- Senior consultants focused on outcomes over output.
- A delivery rhythm that gets you to value in weeks, not quarters.
Ready to put a 360 view in your organisation
Let’s map your top 5 field journeys and design a pilot you can launch fast.
→ Book a 30-minute discovery call
