What that means for our clients - and why it matters
We’re excited to share a milestone in our journey: Rynex has achieved the ServiceNow Partner Level: Specialist.
In ServiceNow’s current tiering, Specialist sits above Registered and below Premier, Elite, and Global Elite. It denotes proven expertise in one or more product areas and successful delivery with certified talent.
Verified capability in defined product lines
Specialist partners are recognized for deep, focused expertise -notably in specific ServiceNow products / workflows—validated through certifications, customer success, and delivery outcomes.
A clear step up from “Registered”
Where Registered is entry-level, Specialist reflects hands-on implementations, referenceable success, and a maturing delivery practice.
On a recognized path to Premier/Elite
ServiceNow’s tiers—Registered → Specialist → Premier → Elite → Global Elite—create a transparent progression based on breadth/depth of skills and scale.
1) Faster time-to-value in CSM & field operations
Our core is Customer Service Management (CSM) for manufacturers and automotive networks (dealer support hubs, field contact tools, partner portals). Specialist status validates that focus and our configure-before-code approach—shorter timelines, cleaner architectures.
2) Senior-only delivery, measurable outcomes
Rynex runs a senior bench by design: architecture, process, and program leadership in one team. Expect fewer hand-offs, tighter governance, and outcomes you can measure (deflection, FCR, CSAT, SLA compliance).
3) Industry-grade patterns you can reuse
We bring battle-tested blueprints: Dealer Support Center, Field Contact Tool, and Workshop Digitalization—each with reference architectures, KPI scorecards, and enablement packs.
Readiness Check (2 weeks).
Fixed-price diagnostic to validate scope, architecture, KPIs, and a crawl-walk-run plan.
Rapid Value Sprints (6–10 weeks).
Targeted increments (e.g., single-door dealer intake, mobile field triage, workshop e-file) with hard exit criteria.
Scale-up & Operate.
Roadmap execution, enablement, and continuous improvement rituals—always configure-before-code.
If you’re planning a ServiceNow rollout, re-platform, or a dealer/field support hub, let’s start with a Readiness Check and ship the first increment in weeks—not quarters.
→ Talk to Rynex