About us
Good to have you here. Rynex is a certified ServiceNow partner with roots in automotive IT - from procurement, compliance, SecOps and the workshop, with real projects behind us. We advise and build around Customer Service Management (CSM), Field Service Management (FSM), Sales & Order Management (SOM) and Manufacturing Commercial Operations (MCO) - from omnichannel communication to the workflow that actually runs in the end. We use automation and AI where they make a difference, not where they simply sound good.
We are a multicultural team of different nationalities who meet in the same standup every morning. The way we work together is built on partnership, loyalty, openness and commitment, with a family-like spirit and a lot of trust. Nobody has to shine to belong here. What counts is the drive to truly understand something and then build it well. We love detail but stay pragmatic.
You don't need to know every ServiceNow module inside out - a solid technical foundation and the desire to dig in deep matter more to us. Whether you have years on the platform or are just getting started: curiosity and an eye for detail will take you far here, and you'll deepen the rest once you're on board. If you like to look closely and speak up when something isn't quite right yet, you'll fit in well with us. Just tell us what drives you - welcome to Rynex!
Your responsibilities
- You guide and shape ServiceNow projects from consulting and design through implementation to go-live
- You analyse and design business requirements in CRM and CSM
- You work in an agile way and create features, epics and user stories at a quality level that combines your domain expertise with your technical ServiceNow know-how and gives developers a detailed, clear picture
- You run business analyses to derive optimisation measures for digital workflows
- Smaller configurations of ServiceNow modules can also be part of your role
- You support the onboarding and mentoring of our junior consultants
- You help shape and continuously develop our ServiceNow service portfolio independently and on your own initiative
Your profile
- You bring domain expertise in CRM and/or CSM
- Ideally some experience with ServiceNow, or the motivation to build ServiceNow skills
- Professional experience in software development, technology consulting and/or system integration
- Analytical and conceptual abilities and enjoyment of being the interface between IT and the business. You understand the importance of this "translation role" and bring the experience needed for the right level of detail in requirements analysis and design
- Strong analytical and problem-solving skills, plus knowledge of process optimisation and modelling
- Strong conflict-resolution skills, communication ability and confidence in presenting are among your strengths
- A successfully completed university degree
- Business-fluent German and good English
- Travel within the DACH region for consulting projects is not a no-go for you
What we offer
- Attractive, performance-based compensation
- A family-friendly company with flexible working hours: remote, on-site with clients, or in the office
- An excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities - because our people's know-how moves us forward too
- Exciting projects in an innovative, international environment with state-of-the-art technologies
- Teamwork matters to us
- There's more to life than work, which is why we offer 25 days of annual leave