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IT Foundation
ITSM and Enterprise Architecture on ServiceNow. Core competence - and a foundation we factor into every project.
IT Service Management
For us, ITSM is the operational foundation under customer service. Incident, problem, and change management provide the process layer on which CSM, service catalog, and field service run reliably. We configure these fundamentals to support strategic objectives - and to carry every expansion step of the platform.
Architecture and Landscape
Two layers, one discipline: keeping the ServiceNow instance itself structured - data model, CMDB, upgrade readiness - and making the enterprise's application landscape visible. We map what exists, what it costs, what it contributes. Good architecture often means removing things.
Process Hygiene
Lean configuration of incident, problem, and change management. Approval chains that accelerate operations.
Service Catalog & Portal
Clear interfaces between IT and end users that give people a path that works. This is how processes emerge that people actually want to use.
CMDB That Earns Its Keep
An overloaded CMDB is as harmful as an empty one. We maintain the configuration items that are needed - and ensure the structure remains open for others to build on.
Application Portfolio Management
Inventory and assessment of applications by business relevance and technical quality. A clear picture of what to keep, what to consolidate, and what to retire - with data behind it, not gut feeling.
Target Architecture
We surface where the landscape needs to go so that new modules and integrations fit the whole - not just the project that requested them. Lean enough to stay current. Specific enough to prevent sprawl.
Capability Mapping
We link IT resources to business capabilities to surface the actual contribution of the IT landscape - and to uncover gaps or overlaps.
From Practice
Whether greenfield implementation or established platform - these foundational questions come up sooner or later.
Foundation Building
Security Incident Response was on the agenda - but the existing ITSM configuration could not support it. A readiness check revealed where cleanup was needed before anything new could be added.
Lean Change Management
When every standard change has to follow the same approval path as an infrastructure overhaul, it slows operations down. For a mid-market organization in the DACH region, we shortened cycle times - without giving up the audit trails.
Service Portal Build
We built a service portal that reduces service desk load through clear user guidance - and preserves direct contact as a deliberate option.
Legacy Burden
Redundancies had accumulated in a global application landscape - license costs and maintenance overhead had become unmanageable. We cleaned up together with the client. The result: fewer applications, lower cost, less integration complexity.
Integration Governance
Third-party integrations into ServiceNow can jeopardize the instance's upgrade path. We established guardrails and a review process before the next integration creates facts on the ground.
IT and Business Processes
Which business processes depend on which infrastructure? We mapped the dependencies - as a direct foundation for risk analysis and continuity planning. Transparency about dependencies prevents them from becoming problems.
Let’s work together
Our team would love to hear from you.
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