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Our Expertise
CRM, IT Foundation, risk management. Configured on ServiceNow, calibrated to respective process maturity.
How We Approach Every Engagement
Understand Before Configuring
Every engagement starts with a structured look at what exists - with the build goals already in mind. Our Readiness Check maps the gap between documentation and operational reality before a single configuration change is made.
Standard Before Custom
We use what ServiceNow provides out of the box, steering it toward project goals. Customization happens when it measurably improves adoption or efficiency - not because it is technically possible. The goal is a system that can be maintained and upgraded without us.
Built for Independence
We design for handover, not for follow-up contracts. Clients who return do so because they want our perspective on the next challenge - not because they depend on us for daily operations.
Our Focus Areas
Customer Service and Field Operations
Customer service, workshop scheduling, parts logistics, field service - configured on ServiceNow Customer Relationship Management (CRM) covering the CSM, FSM, MCO, and SOM modules. For environments that need clarity across complex interdependencies to coordinate service over multiple locations, entities, teams, and disciplines. Our core domain, with deep experience in automotive and manufacturing.
IT Foundation
Service definitions, permissions, data structures, CMDB - the structural foundation of every ServiceNow landscape. We build the layer everything else sits on. Foundation work, done properly.
Risk and Compliance
Control frameworks, risk registers, and compliance obligations mapped onto ServiceNow IRM - structured, traceable, and calibrated to respective process maturity. Not more control than necessary. But not less either.
These focus areas are our DNA, shaped by years of project work across different domains. And the longer you are in this field, the clearer it becomes how intertwined the disciplines really are. The workshop itself can operate well with scheduling alone. The customer advisor already needs another layer to connect workshop and customer, and to proactively manage sales and service. And both together are part of an ecosystem that relies on shared data and material flows.
Whether within Germany, across the DACH region, or internationally - tightly integrated systems like these cannot be managed without solid governance, risk and compliance, and well-defined IT architectures. This is exactly where our unique combination of competencies comes in: we do not just implement the CRM initiative, but factor in data quality and access management from the start.
Mid-market teams carry responsibility across domains. So do we.
Let’s work together
Our team would love to hear from you.
+49 15252820037
Albin-Köbis-Str. 12, Cologne, 51147, Germany
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