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Sales & Order Management
From sales promise to delivery. ServiceNow SOM, configured for organizations where orders cut across departments, systems, and locations.
What Shapes Our SOM Work
Catalog and Pricing Logic
The foundation for everything else. B2B pricing is rarely straightforward - tiered pricing, framework agreements, customer-specific terms, product bundles. We build catalog structures that handle that complexity while staying usable for the sales team.
Order Coordination
Once the customer places an order, it passes through multiple departments - and often multiple systems - on its way from intake to delivery. We configure ServiceNow SOM so each step triggers the next: into ERP, into field service via FSM, into customer service via CSM. Everyone sees the same data, each from the angle that matters to them.
Lifecycle Transparency
Where's my order? Who's working on it? When can I expect delivery? Customers and internal teams ask the same questions. We build a continuous view of every order status - cutting follow-up inquiries on both sides.
Site Connectivity by Order
Lines, connections, and bandwidth for new locations - configured, ordered, and provisioned on a single platform. From initial request to activation in days, not weeks.
Delivery Commitments Based on Real Capacity
Sales puts together a quote and can already see whether materials, staff, and time slots are available - delivery commitments that hold because they're based on actual data.
One Catalog for All Business Units
Two companies became one - and both came with their own product catalogs, different structures, pricing logic, and processes. On ServiceNow, both have grown together. We've guided the reverse just as well, by the way.
Sales & Order Management sounds like a neatly defined module - in practice, it touches sales, logistics, finance, and often field service all at once. That breadth is what makes configuration challenging, and exactly where we come in.
We make sure the architecture keeps up with the pace of sales - validations and approvals where they catch errors, but lean enough that a quote takes minutes and the order flows right through. AI can help too, whether it's pre-selecting the right products or flagging unusual order patterns.
We treat SOM as a business product that evolves with the company - new product lines, adjusted pricing, additional channels. All of that can be built in without ripping up existing workflows every time.
Let’s work together
Our team would love to hear from you.
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